Shipping Policy

Thank you for shopping with The Ruby Studio Boutique!

We work hard to get your order packaged and shipped as quickly as possible.

Processing Time

Orders are typically processed within 1–3 business days after your order is placed. Orders placed on weekends or holidays will be processed on the next business day.

Shipping

Shipping charges are calculated at checkout based on the size, weight, and destination of your order.

Once your order ships, you will receive an email with tracking information.

Delivery Times

Delivery times are estimates provided by the shipping carrier and are not guaranteed. Delays due to weather, holidays, or carrier issues are outside of our control.

Incorrect Shipping Address

Please verify your shipping address before completing your purchase. If an incorrect address is provided, we are unable to guarantee replacement or reimbursement once the package has shipped.

Lost or Stolen Packages

Once your package has been accepted by the shipping carrier, responsibility for delivery rests with the carrier. If your package is lost or marked as delivered but cannot be located, please contact the shipping carrier first. We will gladly assist you with any information needed to help resolve the issue.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery at sherri@therubystudio.com.

Please include:

• Your order number
• Photos of the damaged item(s)
• Photos of the shipping box and packaging

We'll review the issue and work with you to find an appropriate solution.

Questions?

If you have any questions regarding your order or shipping, please contact us at sherri@therubystudio.com.